Tre K. - 2009 Toyota Tacoma
I recently bought a 2009 Tacoma TRD from Eastlake Auto Brokers. Let me first say, I am extremely picky, tight with my money, and I always demand a lot of attention when buying a vehicle. I was blown away by their customer service! I emailed Mr. Dylan (owner) at ~11:30 PM, and to my amazement, he responded almost immediately! Dylan personally, and fairly, cut the price before looking at the truck (RARE when buying Tacoma’s). When I came in for a test drive, the entire staff immediately greeted me with genuine smiles, attentiveness, and offered me beverages. Mr. Robi (sales rep.) negotiated the deal with me, and with the help of Mrs. Gella (co-owner), repeatedly made concessions tailored to my situation; saving me a considerable amount of money and time. They offered me more than I was expecting for my trade-in, which made the overall deal too tempting to refuse! To my amazement, Robi agreed to do paint touch ups; which were done beautifully, and provided me a loaner for the day.
Overall, I have never had such a pleasant experience (free of pressure, overwhelming flexibility, and patience)!!! Not to mention, the truck was in pristine condition!
Thank you, team Eastlake!!! You made my dream of owning a Tacoma possible...